:root{--ink:#172c39;--paper:#f4efe4;--white:#fffdf8;--gold:#e2b04d;--coral:#a63b2c;--sage:#7f988f;--line:#cbbfae;--serif:Georgia,"Times New Roman",serif;--sans:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;color:var(--ink);background:var(--paper);font-family:var(--sans);line-height:1.65}body:has(.sticky){padding-bottom:76px}img{display:block;width:100%;height:auto}a{color:inherit}.skip{position:fixed;left:12px;top:-80px;z-index:100;background:#fff;padding:10px 14px}.skip:focus{top:12px}.safety{min-height:42px;padding:8px 4vw;display:flex;justify-content:center;gap:18px;align-items:center;background:var(--ink);color:white;font-size:.82rem;font-weight:800;letter-spacing:.04em;text-align:center}.safety a{color:var(--gold);white-space:nowrap}header{padding:16px 4vw;display:flex;align-items:center;justify-content:space-between;gap:28px;background:var(--white);border-bottom:1px solid var(--line)}.brand{display:flex;gap:12px;align-items:center;text-decoration:none}.brand>span:last-child{display:grid}.brand strong{font-family:var(--serif);font-size:1.05rem}.brand small{font-size:.68rem;text-transform:uppercase;letter-spacing:.1em}.seal{display:grid;place-items:center;width:44px;height:44px;border:2px solid var(--ink);border-radius:50%;font-family:var(--serif);font-weight:900;color:var(--coral)}header nav{display:flex;gap:24px}header nav a{text-decoration:none;font-weight:800;font-size:.8rem}.header-call{padding:10px 16px;background:var(--coral);color:white;text-decoration:none;font-weight:900;white-space:nowrap}.shell{width:min(1160px,92vw);margin-inline:auto}.eyebrow,.folio{text-transform:uppercase;letter-spacing:.17em;font-weight:900;font-size:.72rem}.eyebrow{color:var(--coral)}.folio{color:var(--gold)}h1,h2,h3,p{margin-top:0}h1,h2{font-family:var(--serif);line-height:1.02;letter-spacing:-.035em}h1{font-size:clamp(2.75rem,6.5vw,6.6rem)}h2{font-size:clamp(2.2rem,4.5vw,4.7rem)}h3{line-height:1.2}.hero{display:grid;grid-template-columns:minmax(0,1.03fr) minmax(420px,.97fr);min-height:720px;background:var(--ink);color:white;position:relative}.hero-copy{padding:clamp(54px,8vw,110px) 6vw;align-self:center}.hero .eyebrow{color:#f2d897}.lede{font-family:var(--serif);font-size:1.25rem;max-width:740px;color:#e5e2db}.call{display:inline-flex;align-items:center;gap:20px;padding:14px 18px;background:var(--gold);color:var(--ink);text-decoration:none;font-weight:900;box-shadow:7px 7px 0 var(--coral);min-height:58px}.call span{font-size:.74rem;text-transform:uppercase;letter-spacing:.09em}.call strong{white-space:nowrap}.micro{margin:20px 0 0;font-size:.75rem;letter-spacing:.06em}.hero-image{margin:0;position:relative;min-height:100%}.hero-image img{height:100%;object-fit:cover}.hero-image:after{content:"";position:absolute;inset:0;background:linear-gradient(90deg,rgba(23,44,57,.35),transparent 45%)}.hero-image span{position:absolute;right:24px;bottom:24px;padding:10px 14px;background:var(--white);color:var(--ink);font-size:.72rem;font-weight:900;letter-spacing:.08em;text-transform:uppercase}.hero-index{position:absolute;left:50%;bottom:0;transform:translate(-50%,50%);width:min(820px,82vw);display:flex;align-items:center;gap:30px;padding:18px 26px;background:var(--white);color:var(--ink);border:1px solid var(--line);box-shadow:0 18px 35px rgba(0,0,0,.14)}.hero-index b{color:var(--coral);white-space:nowrap}.hero-index ol{margin:0;padding:0;display:flex;gap:22px;list-style-position:inside;font-size:.72rem;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.opening{padding:150px 0 100px;display:grid;grid-template-columns:.8fr 1.2fr;gap:9vw}.opening-title{position:sticky;top:28px;align-self:start}.opening-copy{font-size:1.04rem}.opening-copy .lead{font-family:var(--serif);font-size:1.65rem}.text-link{font-weight:900;text-decoration-thickness:3px;text-decoration-color:var(--gold)}.proof{padding:100px 0;background:var(--white);border-block:1px solid var(--line)}.proof-intro{max-width:780px}.proof-grid{margin:42px 0;display:grid;grid-template-columns:repeat(4,1fr);border:1px solid var(--line)}.proof-grid article{padding:30px;border-right:1px solid var(--line)}.proof-grid article:last-child{border-right:0}.proof-grid span{font-family:var(--serif);font-size:2.3rem;color:var(--coral)}.scope{padding:110px 0}.scope-heading{display:grid;grid-template-columns:.55fr 1.45fr;gap:5vw;align-items:end}.scope-list{margin-top:46px;border-top:2px solid var(--ink)}.scope-list article{display:grid;grid-template-columns:.55fr 1.45fr;gap:5vw;padding:25px 0;border-bottom:1px solid var(--line)}.scope-list b{font-family:var(--serif);font-size:1.4rem}.scope-list p{margin:0}.local{display:grid;grid-template-columns:1.1fr .9fr;background:var(--sage);color:#0b242d}.local-image img{height:100%;min-height:620px;object-fit:cover}.local-copy{padding:8vw 7vw;align-self:center}.local-copy .eyebrow{color:#2b1e18}.compare{padding:110px 0}.compare>h2{max-width:880px}.compare-grid{display:grid;grid-template-columns:1fr 1fr;border:1px solid var(--line)}.compare-grid>div{padding:42px}.compare-grid ul{padding-left:20px}.compare-grid li{margin:12px 0}.compare-grid .better{background:var(--ink);color:white}.questions{padding:100px 0;background:#e8dfd0}.question-grid{display:grid;grid-template-columns:1fr 1fr;gap:1px;background:var(--line);border:1px solid var(--line)}.question-grid article{padding:34px;background:var(--paper)}.faq{padding:110px 0}.faq h2{max-width:860px}.faq details{border-top:1px solid var(--line);padding:20px 0}.faq details:last-child{border-bottom:1px solid var(--line)}.faq summary{font-weight:900;font-size:1.08rem;cursor:pointer}.faq details p{max-width:820px;margin:12px 0 0}.closing{padding:90px 7vw;display:flex;align-items:center;justify-content:space-between;gap:50px;background:var(--coral);color:white}.closing>div{max-width:780px}.closing .eyebrow{color:#fff}.closing .call{background:var(--white)}footer{padding:60px 5vw 100px;display:grid;grid-template-columns:1fr 1fr;gap:30px;background:#0f202a;color:white}footer nav{display:flex;flex-wrap:wrap;gap:18px;align-content:start;justify-content:flex-end}footer .credit{grid-column:1/-1;color:#bfc9cb;font-size:.72rem;border-top:1px solid #42535c;padding-top:20px}.sticky{position:fixed;z-index:90;left:0;right:0;bottom:0;min-height:68px;padding:10px 18px;display:flex;justify-content:center;align-items:center;gap:18px;background:var(--gold);color:var(--ink);border-top:4px solid var(--coral);text-decoration:none;font-weight:900}.sticky span{text-transform:uppercase;letter-spacing:.07em;font-size:.73rem}.guide-hero{padding:80px 0;display:grid;grid-template-columns:1fr 1fr;gap:6vw;align-items:center}.guide-hero h1{font-size:clamp(2.8rem,5.5vw,5.7rem)}.guide-hero img{height:550px;object-fit:cover}.guide-grid{display:grid;grid-template-columns:1fr 1fr;border:1px solid var(--line)}.guide-grid article{padding:34px;border-right:1px solid var(--line);border-bottom:1px solid var(--line)}.guide-grid article:nth-child(even){border-right:0}.guide-grid span{font-family:var(--serif);font-size:2rem;color:var(--coral)}.guide-grid h2{font-size:1.8rem;letter-spacing:-.02em}.guide-note{padding:100px 0}.legal{padding:90px 0;min-height:55vh}.legal h1{font-size:clamp(3rem,7vw,6rem)}.legal p{max-width:820px}@media(min-width:901px){.sticky{display:none}body:has(.sticky){padding-bottom:0}}@media(max-width:900px){header{padding:12px 16px}.brand small,header nav,.header-call{display:none}.safety{justify-content:space-between;font-size:.7rem}.hero{display:flex;flex-direction:column;min-height:0}.hero-copy{padding:48px 20px 30px}.hero h1{font-size:clamp(2.75rem,13vw,4.6rem);overflow-wrap:anywhere}.hero-image{height:300px;min-height:300px}.hero-image span{left:12px;right:12px;bottom:12px;text-align:center}.hero-index{position:static;transform:none;width:100%;display:block;padding:18px 20px}.hero-index ol{margin-top:10px;display:grid;grid-template-columns:1fr 1fr;gap:6px 14px}.opening{padding:70px 0;display:block}.opening-title{position:static}.proof,.scope,.compare,.questions,.faq{padding:70px 0}.proof-grid{grid-template-columns:1fr 1fr}.proof-grid article:nth-child(2){border-right:0}.proof-grid article{border-bottom:1px solid var(--line)}.scope-heading,.scope-list article{display:block}.scope-list b{display:block;margin-bottom:8px}.local{display:block}.local-image img{min-height:0;height:280px}.local-copy{padding:58px 20px}.closing{display:block;padding:58px 20px}.closing .call{margin-top:20px}footer{display:block;padding:50px 20px 100px}footer nav{justify-content:flex-start;margin:25px 0}.guide-hero{display:block;padding:55px 0}.guide-hero img{height:300px;margin-top:34px}.guide-grid{display:block}.guide-grid article{border-right:0}.call{width:100%;justify-content:space-between}.sticky{min-height:68px}.sticky strong{white-space:nowrap}}@media(max-width:560px){h2{font-size:2.45rem}.proof-grid,.compare-grid,.question-grid{display:block}.proof-grid article,.compare-grid>div,.question-grid article{border:0;border-bottom:1px solid var(--line)}.proof-grid article{padding:24px}.hero-index ol{grid-template-columns:1fr}.safety span{max-width:58%}.scope-list article{padding:20px 0}.guide-grid article{padding:26px 20px}.sticky{justify-content:space-between}.sticky span{font-size:.66rem}}@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}}
/* Charlotte Dispatch System: a complete 1990s utility-interface redesign. */
:root{--d-blue:#003b73;--d-navy:#001f3f;--d-red:#b51f2e;--d-yellow:#ffd400;--d-gray:#d6d6ce;--d-light:#f5f3e8;--d-green:#00583d;--d-ink:#111;--d-border:#4d4d4d;--d-mono:"Courier New",Courier,monospace;--d-sans:Arial,Helvetica,sans-serif}
.dispatch-site{margin:0;background:var(--d-light);color:var(--d-ink);font-family:var(--d-sans);font-size:16px;line-height:1.45;padding-bottom:0}
.dispatch-site h1,.dispatch-site h2{font-family:var(--d-sans);letter-spacing:-.035em;line-height:1.02}
.dispatch-site h1{font-size:clamp(3rem,5.6vw,5.8rem)}
.dispatch-site h2{font-size:clamp(2rem,3.3vw,3.65rem)}
.dispatch-site h3{line-height:1.15}
.dispatch-site .shell{width:min(1180px,94vw);margin-inline:auto}
.emergency-ticker{min-height:34px;padding:6px 3vw;display:flex;justify-content:center;align-items:center;gap:14px;background:var(--d-red);color:#fff;font:700 .75rem var(--d-mono);letter-spacing:.04em}
.emergency-ticker b{padding:2px 6px;background:var(--d-yellow);color:var(--d-ink)}
.emergency-ticker a{margin-left:auto;color:#fff;font-weight:900;white-space:nowrap}
.dispatch-head{min-height:72px;padding:8px 3vw;display:flex;align-items:center;justify-content:space-between;gap:24px;background:#e9e9e4;border:0;border-bottom:4px ridge #fff;box-shadow:inset 0 -1px #555}
.dispatch-brand{display:flex;align-items:center;gap:12px;color:var(--d-ink);text-decoration:none}
.dispatch-mark{width:48px;height:48px;display:grid;place-items:center;flex:0 0 auto;background:var(--d-blue);color:#fff;border:3px outset #e9e9e4;font:900 1.15rem var(--d-mono)}
.dispatch-brand>span:last-child{display:grid}
.dispatch-brand strong{font:900 1.05rem var(--d-mono);letter-spacing:.03em}
.dispatch-brand small{font:700 .61rem var(--d-mono);letter-spacing:.08em}
.dispatch-head nav{display:flex;gap:6px}
.dispatch-head nav a,.head-phone{padding:9px 12px;background:#ddd;color:var(--d-ink);border:2px outset #fff;text-decoration:none;font:900 .72rem var(--d-mono)}
.dispatch-head nav a:active,.head-phone:active{border-style:inset}
.head-phone{background:var(--d-yellow);white-space:nowrap}
.dispatch-hero{display:grid;grid-template-columns:1.15fr .85fr;gap:28px;padding:44px 4vw;background:var(--d-blue);color:#fff;border-bottom:8px solid var(--d-yellow)}
.dispatch-copy{max-width:780px}
.screen-label,.terminal-kicker,.section-code,.manual-type{font:900 .73rem var(--d-mono);letter-spacing:.08em;text-transform:uppercase}
.screen-label{display:inline-block;margin:0 0 16px;padding:5px 8px;background:var(--d-yellow);color:var(--d-ink)}
.dispatch-copy h1{max-width:820px;margin-bottom:20px}
.hero-lead{max-width:710px;font-size:1.15rem}
.dispatch-call{display:inline-flex;align-items:center;justify-content:space-between;gap:24px;min-height:58px;padding:12px 16px;background:var(--d-yellow);color:var(--d-ink);border:3px outset #fff;box-shadow:4px 4px 0 #111;text-decoration:none;font:900 .78rem var(--d-mono);text-transform:uppercase}
.dispatch-call:active{border-style:inset;box-shadow:1px 1px 0 #111}
.dispatch-call strong{font-size:1.05rem;white-space:nowrap}
.signal-list{display:flex;flex-wrap:wrap;gap:8px;margin:20px 0 0;padding:0;list-style:none}
.signal-list li{padding:4px 7px;border:1px solid #8db5dc;font:700 .68rem var(--d-mono)}
.intake-window{align-self:center;background:var(--d-gray);color:var(--d-ink);border:4px ridge #fff;box-shadow:8px 8px 0 rgba(0,0,0,.38)}
.window-bar,.directory-bar{display:flex;justify-content:space-between;gap:18px;padding:7px 9px;background:var(--d-navy);color:#fff;font:900 .72rem var(--d-mono)}
.window-body{padding:15px}
.blink-line{padding:8px;background:#000;color:#63ff9b;font:700 .78rem var(--d-mono)}
.window-body dl{margin:12px 0}
.window-body dl div{display:grid;grid-template-columns:34px 1fr;border-top:1px solid #999}
.window-body dt,.window-body dd{margin:0;padding:7px}
.window-body dt{background:#b7b7af;font:900 .75rem var(--d-mono)}
.window-body dd{font-size:.88rem}
.window-body>a{display:block;padding:9px;background:#eee;border:2px outset #fff;font:900 .73rem var(--d-mono)}
.dispatch-photo{height:270px;background:var(--d-ink);overflow:hidden;border-bottom:4px solid var(--d-navy)}
.dispatch-photo img{height:100%;object-fit:cover;object-position:center 52%}
.status-strip{display:grid;grid-template-columns:repeat(4,1fr);background:var(--d-ink);color:#fff;border-bottom:1px solid #555}
.status-strip span{padding:10px 12px;border-right:1px solid #555;font:700 .68rem var(--d-mono);text-align:center}
.status-strip b{color:var(--d-yellow)}
.operator-standard{padding:52px 0}
.section-code{display:inline-block;margin-bottom:18px;padding:5px 8px;background:var(--d-navy);color:#fff}
.operator-intro{display:grid;grid-template-columns:1.1fr .9fr;gap:6vw;align-items:end}
.operator-intro p:last-child{font-size:1.04rem}
.terminal-kicker{color:var(--d-red)}
.standard-cards{display:grid;grid-template-columns:repeat(4,1fr);margin:28px 0;border:2px solid var(--d-border)}
.standard-cards article{padding:20px;background:#fff;border-right:1px solid var(--d-border)}
.standard-cards article:last-child{border-right:0}
.standard-cards article>b{display:inline-block;padding:3px 6px;background:var(--d-blue);color:#fff;font:.72rem var(--d-mono)}
.standard-cards h3{font-size:1.12rem}
.standard-cards p{font-size:.9rem}
.incident-board{padding:50px 0;background:#c8c8c0;border-block:5px ridge #fff}
.board-title{display:grid;grid-template-columns:auto 1.25fr .75fr;gap:28px;align-items:end;margin-bottom:22px}
.board-title>span{padding:8px;background:var(--d-red);color:#fff;font:900 .75rem var(--d-mono)}
.board-title p{margin:0}
.board-rows{border:3px ridge #fff;background:#ddd}
.board-rows article{display:grid;grid-template-columns:190px 1fr 90px;align-items:center;border-bottom:1px solid #777}
.board-rows article:last-child{border-bottom:0}
.board-rows b,.board-rows p,.board-rows span{margin:0;padding:13px}
.board-rows b{font:900 .76rem var(--d-mono)}
.board-rows p{border-inline:1px solid #aaa;font-size:.92rem}
.board-rows span{text-align:center;color:var(--d-green);font:900 .69rem var(--d-mono)}
.company-test{padding:52px 0}
.test-head{max-width:800px}
.score-columns{display:grid;grid-template-columns:1fr 1fr;margin-top:24px;border:3px solid var(--d-ink)}
.score-columns>div{padding:24px}
.score-columns h3{font:900 .9rem var(--d-mono)}
.score-columns li{margin:9px 0}
.score-columns .weak{background:#eee}
.score-columns .strong{background:var(--d-blue);color:#fff}
.score-columns .strong h3{color:var(--d-yellow)}
.test-call{display:flex;align-items:center;justify-content:space-between;gap:28px;padding:18px;background:var(--d-yellow);border:3px solid var(--d-ink)}
.test-call p{max-width:620px;margin:0;font-weight:700}
.test-call .dispatch-call{background:#fff}
.charlotte-terminal{display:grid;grid-template-columns:1.05fr .95fr;background:var(--d-navy);color:#fff}
.city-screen{min-height:480px;border:12px solid #bbb;border-style:ridge}
.city-screen img{height:100%;object-fit:cover}
.city-copy{padding:5vw;align-self:center}
.city-copy h2{max-width:650px}
.city-copy p{max-width:690px;color:#dbe8f2}
.city-copy .screen-label{color:var(--d-ink)}
.manual-link{display:inline-block;padding:9px 12px;background:var(--d-yellow);color:var(--d-ink);border:2px outset #fff;font:900 .72rem var(--d-mono)}
.field-prompts{padding:52px 0}
.prompt-title{display:grid;grid-template-columns:auto 1fr;gap:26px;align-items:center;margin-bottom:18px}
.prompt-title span{padding:7px;background:var(--d-red);color:#fff;font:900 .72rem var(--d-mono)}
.prompt-list{border:3px ridge #fff;background:#d5d5ce}
.prompt-list details{padding:0;border-bottom:1px solid #777}
.prompt-list details:last-child{border-bottom:0}
.prompt-list summary{padding:13px 15px;cursor:pointer;font:900 .86rem var(--d-mono)}
.prompt-list details[open] summary{background:var(--d-blue);color:#fff}
.prompt-list p{margin:0;padding:14px 15px;background:#fff}
.help-desk{padding:52px 0;background:#ece9d8;border-top:5px ridge #fff}
.help-heading{display:grid;grid-template-columns:.7fr 1.3fr;gap:30px;align-items:end}
.help-list{margin-top:22px;border:2px solid var(--d-border)}
.help-list details{background:#fff;border-bottom:1px solid #888}
.help-list details:last-child{border-bottom:0}
.help-list summary{display:flex;gap:12px;padding:13px;cursor:pointer;font-weight:900}
.help-list summary span{font-family:var(--d-mono);color:var(--d-red)}
.help-list p{margin:0;padding:0 42px 16px}
.dial-panel{display:flex;align-items:center;justify-content:space-between;gap:36px;padding:42px 6vw;background:var(--d-red);color:#fff;border-top:9px repeating-linear-gradient(135deg,var(--d-yellow) 0 10px,#111 10px 20px)}
.dial-panel>div{max-width:760px}
.dial-panel>div>span{font:900 .72rem var(--d-mono);color:var(--d-yellow)}
.dial-panel h2{margin:10px 0}
.dispatch-footer{padding:32px 4vw 40px;display:grid;grid-template-columns:1fr 1fr;gap:24px;background:#111;color:#fff;font-family:var(--d-sans)}
.footer-id{display:flex;gap:12px;align-items:center}
.footer-id p{margin:3px 0 0;color:#bbb}
.dispatch-footer nav{display:flex;flex-wrap:wrap;gap:12px;justify-content:flex-end;align-content:start}
.dispatch-footer nav a{font:700 .7rem var(--d-mono)}
.footer-safety{margin:0;color:var(--d-yellow);font:900 .72rem var(--d-mono)}
.dispatch-footer .credit{grid-column:1/-1;padding-top:14px;border-top:1px solid #555;color:#aaa;font-size:.68rem}
.mobile-hotline{position:fixed;z-index:90;left:0;right:0;bottom:0;min-height:62px;padding:8px 15px;display:none;align-items:center;justify-content:space-between;background:var(--d-yellow);color:var(--d-ink);border-top:5px solid var(--d-red);text-decoration:none;font:900 .77rem var(--d-mono);text-transform:uppercase}
.manual-hero{display:grid;grid-template-columns:1.05fr .95fr;background:var(--d-blue);color:#fff;border-bottom:8px solid var(--d-yellow)}
.manual-copy{padding:48px 5vw;align-self:center}
.manual-copy h1{font-size:clamp(2.7rem,4.7vw,4.9rem)}
.manual-copy>p:not(.screen-label){max-width:700px}
.manual-photo{min-height:520px;border-left:8px ridge #fff}
.manual-photo img{height:100%;object-fit:cover}
.manual-directory{padding:44px 0}
.manual-entries{border:3px ridge #fff;background:#ddd}
.manual-entries article{display:grid;grid-template-columns:68px 1fr;border-bottom:1px solid #777}
.manual-entries article:last-child{border-bottom:0}
.manual-entries article>span{display:grid;place-items:center;background:#bbb;font:900 1rem var(--d-mono)}
.manual-entries article>div{padding:16px}
.manual-entries h2{font-size:1.5rem;letter-spacing:-.02em}
.manual-entries p{margin:0}
.manual-warning{margin-bottom:44px;padding:20px;display:grid;grid-template-columns:64px 1fr auto;gap:20px;align-items:center;background:var(--d-yellow);border:4px solid var(--d-ink)}
.warning-icon{display:grid;place-items:center;width:58px;height:58px;background:var(--d-red);color:#fff;font:900 2rem var(--d-mono)}
.manual-warning h2{font-size:1.6rem}
.manual-warning p{margin:0}
.utility-page{min-height:55vh;padding:48px 0}
.utility-bar{padding:8px;background:var(--d-navy);color:#fff;font:900 .72rem var(--d-mono)}
.utility-page h1{margin:20px 0;font-size:clamp(2.8rem,5vw,5rem)}
.utility-copy{max-width:850px;padding:22px;background:#fff;border:3px ridge #fff}
@media(max-width:900px){
  .dispatch-site{padding-bottom:62px}
  .emergency-ticker{justify-content:space-between;font-size:.62rem}
  .emergency-ticker span{display:none}
  .dispatch-head{min-height:60px;padding:6px 10px}
  .dispatch-brand small,.dispatch-head nav,.head-phone{display:none}
  .dispatch-mark{width:42px;height:42px}
  .dispatch-brand strong{font-size:.82rem}
  .dispatch-hero,.operator-intro,.board-title,.charlotte-terminal,.manual-hero{display:block}
  .dispatch-hero{padding:30px 16px}
  .dispatch-site h1{font-size:clamp(2.65rem,12vw,4rem)}
  .dispatch-site h2{font-size:2.1rem}
  .hero-lead{font-size:1rem}
  .dispatch-call{width:100%}
  .intake-window{margin-top:26px;box-shadow:4px 4px 0 rgba(0,0,0,.38)}
  .dispatch-photo{height:210px}
  .status-strip{grid-template-columns:1fr 1fr}
  .status-strip span:nth-child(2){border-right:0}
  .operator-standard,.incident-board,.company-test,.field-prompts,.help-desk{padding:38px 0}
  .standard-cards{grid-template-columns:1fr 1fr}
  .standard-cards article:nth-child(2){border-right:0}
  .standard-cards article{border-bottom:1px solid var(--d-border)}
  .board-title p{margin-top:10px}
  .board-rows article{grid-template-columns:1fr auto}
  .board-rows article p{grid-column:1/-1;grid-row:2;border:0;border-top:1px solid #aaa}
  .score-columns{display:block}
  .test-call,.dial-panel{display:block}
  .test-call .dispatch-call,.dial-panel .dispatch-call{margin-top:16px}
  .city-screen{min-height:0;height:250px;border-width:7px}
  .city-copy{padding:38px 18px}
  .prompt-title,.help-heading{display:block}
  .dispatch-footer{display:block;padding:30px 16px 84px}
  .dispatch-footer nav{justify-content:flex-start;margin:22px 0}
  .mobile-hotline{display:flex}
  .manual-copy{padding:34px 18px}
  .manual-copy h1{font-size:2.7rem}
  .manual-photo{min-height:0;height:230px;border:0;border-top:7px ridge #fff}
  .manual-directory{padding:34px 0}
  .manual-warning{grid-template-columns:48px 1fr;margin-bottom:34px}
  .manual-warning .dispatch-call{grid-column:1/-1}
}
@media(max-width:560px){
  .dispatch-site h1{font-size:2.65rem}
  .dispatch-site h2{font-size:1.85rem}
  .screen-label{font-size:.65rem}
  .signal-list{display:grid;grid-template-columns:1fr 1fr}
  .standard-cards{display:block}
  .standard-cards article{border-right:0}
  .board-rows b,.board-rows p,.board-rows span{padding:11px}
  .score-columns>div{padding:18px}
  .dispatch-call{gap:12px;padding:10px 12px;font-size:.68rem}
  .dispatch-call strong{font-size:.9rem}
  .manual-entries article{grid-template-columns:48px 1fr}
  .manual-entries article>div{padding:13px}
  .manual-entries h2{font-size:1.3rem}
}
/* Senior-friendly simplification: the same 1990s dispatch identity with one clear path. */
.dispatch-site{font-size:18px;line-height:1.6}
.dispatch-head{min-height:78px}
.dispatch-brand strong{font-size:1.08rem}
.dispatch-brand small{font-size:.72rem}
.dispatch-head nav a,.head-phone{font-size:.82rem;min-height:44px;display:flex;align-items:center}
.simple-dispatch h1{font-size:clamp(3.2rem,5vw,5.5rem);line-height:1.03}
.simple-dispatch h2{font-size:clamp(2.25rem,3.5vw,3.7rem);line-height:1.08}
.simple-dispatch h3{font-size:1.35rem}
.simple-label{display:inline-block;margin:0 0 14px;padding:5px 9px;background:var(--d-yellow);color:var(--d-ink);font:900 .82rem var(--d-mono);letter-spacing:.04em}
.simple-hero{display:grid;grid-template-columns:1.08fr .92fr;background:var(--d-blue);color:#fff;border-bottom:8px solid var(--d-yellow)}
.simple-hero-copy{padding:54px 5vw;align-self:center}
.simple-hero-copy>p:not(.simple-label){max-width:720px;font-size:1.2rem}
.simple-hero-copy .dispatch-call{margin-top:8px}
.simple-hero-copy ul{display:flex;flex-wrap:wrap;gap:8px 24px;margin:24px 0 0;padding:0;list-style:none;font-weight:700}
.simple-hero-copy li:before{content:"✓";margin-right:8px;color:var(--d-yellow);font-weight:900}
.simple-hero-photo{min-height:560px}
.simple-hero-photo img{height:100%;object-fit:cover}
.simple-section{padding:64px 0}
.section-intro{max-width:880px;font-size:1.12rem}
.simple-cards{display:grid;grid-template-columns:repeat(3,1fr);margin:30px 0;gap:18px}
.simple-cards article{padding:26px;background:#fff;border:3px solid var(--d-blue)}
.simple-cards span{display:grid;place-items:center;width:42px;height:42px;margin-bottom:16px;background:var(--d-blue);color:#fff;font-weight:900}
.simple-cards p{margin-bottom:0}
.damage-areas{background:#d9d9d2;border-block:5px ridge #fff}
.damage-areas h2{max-width:900px}
.area-list{display:grid;grid-template-columns:1fr 1fr;margin:28px 0;border:3px solid var(--d-border);background:#fff}
.area-list article{padding:26px;border-right:1px solid #888;border-bottom:1px solid #888}
.area-list article:nth-child(even){border-right:0}
.area-list article:nth-last-child(-n+2){border-bottom:0}
.area-list h3{color:var(--d-blue)}
.area-list p{margin-bottom:0}
.simple-link{display:inline-block;min-height:48px;padding:10px 14px;background:#fff;color:var(--d-blue);border:2px solid var(--d-blue);font-weight:900}
.simple-compare h2{max-width:850px}
.compare-box{display:grid;grid-template-columns:1fr 1fr;margin:28px 0;border:3px solid var(--d-ink)}
.compare-box>div{padding:28px}
.compare-box>div:first-child{background:#eee}
.compare-box>div:last-child{background:var(--d-blue);color:#fff}
.compare-box>div:last-child h3{color:var(--d-yellow)}
.compare-box li{margin:12px 0}
.simple-city{display:grid;grid-template-columns:1fr 1fr;background:var(--d-navy);color:#fff}
.simple-city>div:first-child{min-height:480px}
.simple-city img{height:100%;object-fit:cover}
.simple-city>div:last-child{padding:5vw;align-self:center}
.simple-city p:not(.simple-label){color:#edf4fa}
.simple-city .simple-link{color:#fff;border-color:var(--d-yellow);background:transparent}
.simple-faq>div{margin-top:26px;border:2px solid var(--d-border)}
.simple-faq details{background:#fff;border-bottom:1px solid #888}
.simple-faq details:last-child{border-bottom:0}
.simple-faq summary{padding:18px;cursor:pointer;font-size:1.08rem;font-weight:900}
.simple-faq details[open] summary{background:var(--d-blue);color:#fff}
.simple-faq details p{max-width:920px;margin:0;padding:18px}
.simple-final{display:flex;align-items:center;justify-content:space-between;gap:40px;padding:52px 6vw;background:var(--d-red);color:#fff}
.simple-final>div{max-width:760px}
.simple-final p:not(.simple-label){font-size:1.1rem}
.dispatch-call{min-height:62px;font-size:.9rem}
.dispatch-call strong{font-size:1.12rem}
.mobile-hotline{min-height:68px;font-size:1rem}
.manual-copy>p:not(.screen-label),.manual-entries p,.manual-warning p,.utility-copy{font-size:1.05rem}
.manual-type,.screen-label,.directory-bar{font-size:.8rem}
@media(max-width:900px){
  .dispatch-site{font-size:18px;padding-bottom:68px}
  .emergency-ticker{min-height:40px;font-size:.72rem}
  .dispatch-head{min-height:64px}
  .dispatch-brand strong{font-size:.88rem}
  .head-phone{display:none}
  .simple-hero{display:flex;flex-direction:column}
  .simple-hero-copy{padding:38px 18px 32px}
  .simple-dispatch h1{font-size:2.85rem}
  .simple-dispatch h2{font-size:2.15rem}
  .simple-hero-copy>p:not(.simple-label){font-size:1.08rem}
  .simple-hero-copy ul{display:block}
  .simple-hero-copy li{margin:8px 0}
  .simple-hero-photo{min-height:0;height:260px}
  .simple-section{padding:46px 0}
  .simple-cards{display:block}
  .simple-cards article{margin-bottom:16px;padding:22px}
  .area-list,.compare-box{display:block}
  .area-list article{border-right:0;border-bottom:1px solid #888}
  .area-list article:nth-last-child(-n+2){border-bottom:1px solid #888}
  .area-list article:last-child{border-bottom:0}
  .simple-city{display:flex;flex-direction:column}
  .simple-city>div:first-child{min-height:0;height:260px}
  .simple-city>div:last-child{padding:42px 18px}
  .simple-final{display:block;padding:42px 18px}
  .simple-final .dispatch-call{margin-top:18px}
  .dispatch-call{width:100%;min-height:64px;font-size:.78rem}
  .dispatch-call strong{font-size:1rem}
  .mobile-hotline{min-height:68px;font-size:1rem}
  .simple-faq summary{font-size:1.05rem}
}
@media(max-width:560px){
  .simple-dispatch h1{font-size:2.65rem}
  .simple-dispatch h2{font-size:2rem}
  .simple-label{font-size:.75rem}
  .area-list article,.compare-box>div{padding:21px}
  .dispatch-call{gap:10px;padding:11px 12px}
}